Terms & Conditions

1. About these terms

These terms govern the use of the Dr Lynsey Crothers website. They provide general information about enquiries, consultations and services. Any specific treatment plan, consent documentation, clinic terms or written arrangement agreed with a patient will take priority where it deals with the same subject in more detail.

By using this website, visitors agree to use it lawfully and in a way that does not interfere with the website, its security, its content or the rights of other people.

2. Website information

The website aims to provide clear and useful information, but its content is general and may be changed without notice. Treatment descriptions, suitability, availability, likely outcomes, timings and fees can depend on individual circumstances and should be confirmed during an appropriate consultation before being relied upon.

3. No medical or dental advice

Information on this website is not a substitute for an individual examination, diagnosis or professional clinical advice. Treatment decisions should be made only after an appropriate consultation with a suitably qualified clinician who has considered the relevant history, examination findings, risks, benefits and alternatives.

If urgent medical or dental assistance is required, visitors should contact an appropriate emergency or healthcare service rather than relying on this website or its contact forms.

4. Enquiries and consultations

Submitting an enquiry or requesting a consultation does not by itself guarantee an appointment, treatment or availability. Any appointment or treatment arrangement is confirmed separately.

Patients are responsible for providing accurate and complete information that may be relevant to their care, including health, medication, allergy and treatment-history information where requested.

5. Treatment suitability and outcomes

Not every treatment is suitable for every person. A treatment may be declined, delayed, altered or referred elsewhere where this is considered appropriate for safety, clinical, ethical or professional reasons.

Images, testimonials and examples of previous outcomes are illustrative only. Individual results vary and no particular result can be guaranteed.

6. Fees, appointments and cancellations

Where fees, deposits, cancellation arrangements or appointment terms apply, these should be confirmed before or at the time of booking. Patients should provide as much notice as reasonably possible when cancelling or changing an appointment.

7. Website forms and communications

Website forms and electronic messages are provided for routine enquiries. They should not be used for emergencies or where an immediate clinical response is required. Electronic communication can be subject to delay, interruption or delivery failure.

8. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, responsibility is not accepted for losses caused by reliance on general website information where an individual clinical assessment was required, by inaccurate information supplied by a visitor, or by events outside reasonable control.

9. Intellectual property

Unless otherwise stated, the website design, written content, branding, graphics, photographs and other materials are owned by or licensed for use on this website. They may not be copied, republished, sold or commercially exploited without permission except where use is permitted by law.

10. Acceptable use

Users must not attempt to gain unauthorised access to the website, introduce malicious code, misuse forms, scrape content in a way that harms the service, impersonate another person, or use the website for unlawful, fraudulent or abusive activity.

11. External services and links

The website may contain links to third-party platforms or services. Those services are operated independently and this website is not responsible for their content, availability, privacy practices or terms.

12. Governing law

These website terms are governed by the laws of England and Wales. Consumers retain any mandatory rights they have under applicable law, including rights relating to where legal proceedings may be brought.

13. Contact

Questions about these terms can be raised through the website contact page.